Practical Entrepreneur

A Practical Entrepreneur’s Random Thoughts!

Vote for my panel at SXSW 2010

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Vote for my PanelPicker Idea! Based on my experience at Zoosk, I have submitted a panel to SXSWi conference for next year titled “Throwing Your Shoestring At Being Platform Agnostic“. I am planning to talk about what it really means to have a platform agnostic product and how can a startup afford to build their product for multiple platforms.

The selection committee has liked the idea enough to put it to community vote. Now, I need your help and votes to make sure it gets accepted. Please visit the panel picker and give it a thumbs up! Make sure you are logged-in or the vote won’t count.

See you all in Austin in 2010 :-)

Written by Shayan

August 24, 2009 at 8:00 am

Zoosk is top 500 now

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I recently noticed that Zoosk has crossed into the top 500 sites worldwide in terms of traffic. Now onto the top 100 :-) I think we will get there much faster than it took us to go from millions to 500. Anybody wants to guess when we might cross it?

Written by Shayan

July 19, 2009 at 3:39 pm

Posted in Business, Entrepreneurship

Tagged with , , ,

Facebook is Hotmail on Speed

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From the early days of internet, web email services such as Hotmail and Yahoo Mail have ruled the virtual highways. every transaction one way or another has been going through these services. individuals communicate with their friends and family through them; viral messages/pics/videos are distributed through these channels; businesses reach their customers through them both for promotional campaigns and for transactional information; businesses market through email by buying email lists and sending promotional material to prospective customers.

Playing this pivotal role in our internet lives has given major email providers a significant power in shaping the online universe. With a reported 250 million mailboxes each, Hotmail and Yahoo Mail have been the elite in this universe and have brought significant riches to their owners. This is exactly why Google wanted a piece of this game and introduced Gmail in 2004.

But in the past year or so an interesting shift has been happening. Many of the activities that users were performing through their emails is now shifting to social networks which provide a more “social” version of the same. Here are a few simple examples:

  • sending emails to family and friends == writing on their Facebook wall
  • email photos as attachment == uploading photos to Facebook
  • passing chain emails on == inviting friends to apps that do so on your behalf
  • taking quizzes and sharing results == filling up quizzes on social applications

This shift is not just limited to personal interactions. Relationships that businesses were establishing with individuals through emails for many years are also moving to (or being augmented by) their social network equivalent:

  • signing up with email and validating it == signing up with Facebook Connect
  • receiving transactional email == receiving notifications on Facebook
  • signing up for promotional emails == becoming a fan of the brand’s page
  • receiving promotional emails == status updates from pages on Facebook
  • viral growth through address book import == viral growth through Facebook invite

a very immediate implication of this shift is visible in what businesses go after

  • buying email lists for promotional campaigns == buying applications with access to millions of users
  • white listing business’ email with Hotmail/Yahoo == verifying business’ Application with Facebook (i am sure verification for pages will follow soon)

Obviously a lot of these activities are simply better when you add a social angel to them. Uploading photos to Facebook and tagging friends in it is a ton easier than composing an HTML email and writing captions around images and sending that to your friends. It’s a ton more fun to post that stupid quiz’s results on Facebook and see how your friends react. However, a more intriguing element in the social version of these interactions is the speed at which they happen. When you post a photo on Facebook you will receive your first comment/like/etc in a matter of minutes. Doing so through email usually gets your first reaction in half a day or so (talk about immediate gratification). The same holds true for business interactions. At Zoosk, we see this speed difference very clearly: users respond to notifications within minutes but emails usually take 12 hours or so for impact.

This speed is particularly intriguing and at times surprising. Is it because our email boxes are way more cluttered than our Facebook notification window? I find that hard to believe. There is already a considerable amount of “spam” in our Facebook notifications and feeds. So, why do consumers react to pings on Facebook so much quicker? I don’t know that answer to this question yet. Here are a few of my theories (leave your theories in comments)

  • sense of urgency: my notifications/feed stories/etc will go away. I need to do something now
  • state of mind: I am on a social network to sink time, so I am more open to triggers
  • social element: my friends will see my action and potentially participate with me so I am more inclined to do something

right now it seems like these two systems are running in parallel. I receive an email for almost every Facebook notification that I receive. But I suspect that this balance won’t last for long. Especially if the effectiveness and speed of this new medium continues to be superior to email as we push more and more interactions onto it.

[side note: This is a critical time in web email services' life. If they are not careful, their power could diminish very quickly. Hotmail and Yahoo are both responding to this shift with "Windows Live Network" (or whatever the social element of hotmail is called) and "Yahoo Connections" both of which are trying to bring social (as in my friends and family) to their experience. I am not convinced that just capturing my social graph (which by the way they both do a horrible job of it) is going to be enough. We recently saw Google take a more ambitious approach to evolving email with their Wave project. The big three internet companies have failed to get social networking right and now they are seeing their grip on email (the other starting point for our surfing habits besides search) is eroding because the same social networks are replacing them.]

As for businesses, this shift/battle means that they need to perfect both mediums until (or if) a clear winner emerges. You still need to whitelist your email servers and also get your Facebook application verified. Yes, this means more work, but you have more opportunities to stay connected to your users. The trick now is to make sure your communication strategy takes the special characteristics of each medium into account and uses them appropriately.

Written by Shayan

June 15, 2009 at 8:50 am

Social Media Needs to Kick its Scam Addiction

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Yes, I said it. Everybody involved knows it. It’s the dirty little secret of social media ecosystem. Log onto Facebook, MySpace, or any social application on these platforms or anywhere else. The majority of the ad units you see are for scam related offers. The infamous “crush ads” are everywhere. The whole purpose of these ad units is to get the consumer to enter their cell phone number and usually without realizing it subscribe to a monthly subscription on their mobile phone.

These ads are so profitable that they usually outbid any other advertisers on any network. If Google was not fiercely combating them, the would take over the overall online advertising universe. The actually come in a very few formats that I am sure you have noticed them

  • Crush Ads: Someone has a crush on you!
  • IQ ads: What is your IQ?
  • Age Ads: How old are you really?
  • and a few more “creative” ones

Read the rest of this entry »

Written by Shayan

February 9, 2009 at 9:04 am

Online Payment Systems: The Missed Opportunity

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For the past few years online advertising has been the de-facto monetization mechanism for online businesses that do not sell physical goods. As a result very few companies have actually focused on receiving payments directly from consumers. This lack of attention really shows when you try to figure out a holistic approach to online payments for your business. The short news: global online payment systems are a mess especially if you are not a 10 year old S&P 500 company!

As this economic downturn puts pressure on more and more web startups to skip the dwindling online advertising revenue stream and go directly to the consumers more entrepreneurs will get exposed to this mess. Since I have been dealing with this problem for almost a year now, I thought I should just summarize what is wrong with this ecosystem. Hopefully this post provides some guidance to fellow web entrepreneurs that are/will go through the same and save them some time.

I am also going to propose some basic requirements for anybody who wants to solve this problem. My hope is that somebody in the payment business will take a look at this list and hopefully provide a product that satisfies these requirements. I really believe that there is a huge opportunity here and whoever cracks this problem properly will benefit immensely. If I was not busy building Zoosk, this would be on the top of my list of opportunities to tackle.

Read the rest of this entry »

Written by Shayan

January 12, 2009 at 9:48 am

Five Goals; One Year

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A new year is upon us again.

2008 flew past me too quickly. I think I accomplished a lot but let go of many important things while doing so. Some of it already has faded from my memory (living in Hayward for a year) and some of it hasn’t fully clicked yet (helping 150 million singles connect on Zoosk). I still think 2008 was definitely a net positive year for me as an individual, but I can do better, don’t you agree?

So, I am going to do the cliché and come up with a few goals for 2009 for myself which I am announcing below. Why publicize them? In the hope that peer pressure from all of you great friends will help me achieve them faster and maybe even better. So, if you see me off track, please let me know in no uncertain terms and don’t let me to chicken out :-)

  1. Get my Health Back: Since I suffered stress fractures on my feet in 2007 it has been down hill for my health. I stopped working out regularly once I had both feet in cast for a few months and after that my startup life totally kicked health to the curbside. The obvious effect has been gaining plenty of undesired weight! Even more so, in the past 6 months I have started paying for my negligence in other ways as well. I now get sick too quickly. I have had back-pain, neck-pain, etc. THIS HAS TO STOP BEFORE IT GETS MORE OUT OF CONTROL. So, 2009 will be the year that I get back my health. First stop will be to get back into a consistent training program. Sitting on a stationary bike or running on a treadmill never does it for me. My answer: working out boot camp style ;-) Maybe even playing soccer again if I do well.
  2. Grow Zoosk’s Brand: Last year, my company Zoosk came out of nowhere and caught social dating by a storm. We have added more than 12 million users and made 150 million connections possible. Zoosk is now available in 12 languages some of which I don’t understand at all (btw, it is a very strange feeling to play with a site you built in a language you don’t understand). Pretty impressive if you ask me, but that’s just the beginning. In 2009, we will keep on growing but will have a much stronger emphasis on our brand. In our top countries, I want “cool online dating” to be equivalent to Zoosk in the minds of consumers. We have a tough road ahead of us with entrenched competitors and their multimillion dollar marketing campaigns to trump. But we have smart people on our team that don’t quit. I believe we can go beyond our wildest dreams in 2009. It will be a lot of hard work but man it is fun.
  3. Get Social Again: Ironically, working at a social web startup damages one’s own personal social life. The long hours of work and the do more with less attitude definitely keeps you away from getting together with friends new and old. But I am going to attempt to make the two coexist in 2009 much better than last year. I think the second half of last year showed a clear improvement in this regard thanks to moving to San Francisco and also because my girlfriend joined me in California. My plan is to build on that improvement in 09 and spend more time with people I care about and meet more people that are not directly business related. So, if I haven’t pinged you in a while harass me about it and don’t take “i am busy” for an answer. I need your help on this one.
  4. Share Ideas with Community: I think I have done a poor job sharing some of my learnings from the startup journey with others in the past year and a half. A good example of this negligence has been this very blog and lack of posts on it. I will be trying to revive my blog and post more often about things I learn while growing Zoosk. There is a lot of knowledge that people in my position gain (sometimes the hard way) that can easily be shared to help other entrepreneurs. Again I can use your help here. If there is anything in particular that you want me to talk about drop me a line or leave a comment and I will try to write up about it. I have learned plenty from reading about other people’s experiments and it is just fair for me to share back.
  5. Read More: Yes, I read a lot of blogs and other media through out the year but since I started Zoosk, my non-industry reading has plummeted to unheard of levels! I used to read WSJ and The Economist regularly plus books on culture, history, business, and politics. Last non-work-related book that I have read was in 2007! That’s just a shameful stat if you ask me. I need to reverse this trend quickly or I will turn into one of those ignorant folks that doesn’t know much beyond his nose :-( . The fix: start reading periodicals first and gradually make room for longer readings such as political books.

As you might have noticed by now, the challenge in front of me for meeting these goals next year will be smart time management. Most of these goals are in direct competition for my time and energy and to achieve them, I will need to balance my resources wisely. As with any other goal, I will need some metrics to see how I am doing on each of the five. For four of them it’s fairly easy:

  • Health: my weight will be a good proxy for my progress at least for the first six months.
  • Zoosk Brand: again we have plenty of metrics tracking this diligently.
  • Sharing Ideas: I can look at the popularity of my blog as a decent proxy for this one.
  • Reading: My book reading wishlist should start shrinking (or at least it should have new titles in it)

The hard one to gauge is going to be number three. The best metric here will be my friends’ and how they think I have done. So, please let me know.

One last note: In 2009 I will turn 30. Yes, the big three o! For some reason round numbers in age are more important than others. Don’t ask me why, they just feel that way! Crossing 25 was a major turning point for me as I looked back at my life and what I had accomplished by living for a quarter of a century! (scary, huh!) Now we will see what turning 30 will do. One thing I am sure of is that 2009 will be another amazing year with its ups and downs. Can’t wait to live it :-)

Cheers to a great year for all of us…

Written by Shayan

December 29, 2008 at 9:00 am

Posted in Career, Health, Rant

Tagged with , ,

good vs. perfect?

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Reading a friend’s blog post on throwing perfect parties (or not), i came across:

the gap between “good” and “perfect” isn’t much. One flawed particular, qualification, or requirement is enough to make a perfect thing, a good one.

If you want to succeed in most competitive challenges of today’s world, good is not enough. Usain Bolt wouldn’t capture the imagination of millions if he was just good. Beethoven’s piano sonatas wouldn’t last for centuries if they were just good.

So does this mean that we all need to be perfectionists?

Perfectionism, in psychology, is a belief that perfection can and should be attained. In its pathological form, perfectionism is a belief that work or output that is anything less than perfect is unacceptable. At such levels, this is considered an unhealthy belief, and psychologists typically refer to such individuals as maladaptive perfectionists. (wikipedia)

Not very healthy to be a perfectionists! so now what?

But let’s step back. What does it mean to be prefect? Is that a relative judgment or an absolute one? Can something that was prefect 100 years ago still be considered perfect? Is there really no room for the gymnast who scored a perfect 10 in past Olympics to do better?

I really think perfection is a moving target that is affected by our understanding of the space in which the work exists, the time it was produced, and even the resources/constraints that the performer had at the time of production. Of course, the efforts of other actors in the same era affect the perfection judgment significantly.

So how can we hit this moving target and join the greats? I think the healthy balance here is to strive for the perfect work or output (whatever it means to us at the time) but not to deem anything less unacceptable. Put the work out there. Get feedback and improve upon it. And repeat…. Just be conscious that there is always room for improvement, even if you can’t see it now.

This is one of the reasons why I love working in technology so much. The meaning of perfect in this field changes so quickly that you can’t escape seeing the moving target. What was a perfect web application 10 years ago now would seem so broken! And I am sure what we see as perfect today will feel broken in a couple of years. The challenge is to keep up with moving target and try to stay as close to it as possible all the time.

Now back to perfecting that simple web form!

Written by Shayan

August 19, 2008 at 10:47 pm

Posted in Rant

Tagged with

Blogging from WP on iPhone!

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I am testing blogging from the wordpress application on iphone 2.0. So far it’s pretty smooth. I wonder if I can post a photo snapped by the phone directly into a post. That’s the best feature of the Facebook app if you ask me.

So, let’s see how this test turns out :-)

Aha! I just figured out the photo stuff! Pretty neat and intuitive. Attaching a photo I snapped yesterday of first Zoosk roof get together. Now let’s see how it posts…

photo

Written by Shayan

July 26, 2008 at 11:34 am

Posted in Technology

Tagged with ,

Back to Urban Life

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After living in suburbia for 285 days, I am proud to announce that I have landed in urban life again (aah, it feels good :-) ). If I skip the show (or long depending on how you look at it) time I have spent in east bay, I have upgraded from Seattle to San Francisco and I couldn’t be happier about my latest move.

Although I should day that moving a house plus an office in the same week is not something I will look forward to again! It was overwhelming to say the least. But it’s beyond me now and I am looking forward to a great time in SF.

Again, I have a place I can call home. Hello San Francisco!

View from new Place

View from new Place

Written by Shayan

July 20, 2008 at 8:58 pm

Posted in Rant

Tagged with , ,

Facebook VP: our platform is $RICH$

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Recently vice president of product marketing at Facebook, Chamath Palihapitiya, spoke about the Facebook developer platform at the TieCon conference. Some of the figures what were quotes by the attending press caught my attention.

And about 33 percent of Facebook application makers reported profits of up to $500,000 a month. Finally, at least one-quarter of the applications running on Facebook have 100,000 active daily users.

Looking at adonomics or other Facebook application trackers, you can see that only 50 Facebook applications boost 100,000 and above daily active users. By Chamath’s math, Facebook only has 200 applications! I guess MySpace platform is not doing too bad in retrospect.

In reality, Facebook has some 25,000 applications on it’s platform. and only 0.2% of those have more than 100K daily visitors. I am just hoping that Chamath was miss-quoted, and that he and his team don’t really think every application on their platform is thriving.

And imagine if 33% of Facebook applications were making half a million in profits every month. That would put the profit of just this 1/3 of applications at around $50 million dollars a year! That should put their revenue in the $150 million range, exactly how much Facebook made in 2007!
Simply AMAZING ;-)

Written by Shayan

May 23, 2008 at 10:15 am